At Modern Fashion Shop, we combine Parisian-inspired elegance with exceptional service to deliver your fashion essentials worldwide. Below you’ll find all the details about our shipping and returns processes designed for your convenience.

Shipping Information

We’re committed to getting your carefully curated items to you as efficiently as possible:

Processing Time: 1-2 business days after order confirmation

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Note: Delivery times may vary for international orders and exclude customs clearance periods.

Our Return Policy

We want you to love every Modern Fashion Shop purchase. If you’re not completely satisfied, our straightforward returns process ensures a seamless experience.

Eligibility Requirements

  • Returns accepted within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • Valid proof of purchase required

Non-Returnable Items

For hygiene and quality assurance, we cannot accept returns on:

  • Cashmere items
  • Accessories
  • Footwear (Boots, Loafers & Mules) unless faulty
  • All sale items (final sale)

How to Initiate a Return

  1. Contact Our Team: Email [email protected] within 15 days of receiving your order using the template below
  2. Wait for Authorization: Our Indianapolis-based team will respond within 2 business days with return instructions and an RMA number
  3. Package Securely: Include all original packaging and tags
  4. Ship Your Return: Send to our Indianapolis headquarters using a trackable method (return shipping costs are the customer’s responsibility unless item is faulty)

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Modern Fashion Shop Customer Care,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:

  • Product Name: [e.g., Cecilia Blazer in Navy]
  • SKU/Item Number: [if available]
  • Reason: [Please specify]

I confirm the item(s) is/are in original condition with all tags attached and packaging intact.

Please advise on next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt at our facility
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account (depending on your financial institution)

Note: Shipping fees are non-refundable. For exchanges, we’ll ship the new item once the return is processed.

International Returns

For our global customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to currency fluctuations

Damaged or Faulty Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedite your replacement or refund.

For any questions about our shipping or returns policy, please contact our customer care team at [email protected].

Modern Fashion Shop – Where effortless style meets exceptional service.